Blog Category: Customer Experience

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How to Crack the Code of Great Customer Service

by Mark Colgate | 0 Comments | January 11, 2017

Customer experience is the driving force behind a company’s financial success. Despite companies’ efforts to offer great service, this can often be challenging due...

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Top Priority – Employees or Customers?

by Aaron Hurst | 0 Comments | January 11, 2017

Can you choose between employees or customers as a priority for an organization? Aaron Hurst dives into the issue by stating that one must...

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Selecting Talent is an Art, Not a Science

by DeeAnn Turner | 0 Comments | September 16, 2016

The Ideal Balance of Information and Intuition in Selecting Talent Often, I am asked for the perfect formula for selecting candidates.  Most managers and leaders want...

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